Privacy policy.
Tremble (hereinafter “Tremble” “we,” “our,” or “us”) is committed to safeguarding and handling your Personal Information in a responsible and secure manner.
This Privacy Policy (“Policy”) describes how we process your Personal Information as you use our website located at makeittremble.com, visit our studios, and any services, tools, technology, products, features, events, webpages, and mobile apps (together, the “Services”) provided, operated or owned by Tremble. When we collect, access, use or do anything with your Personal Information, we are “processing” your Personal Information.
Please read our Terms of Service before accessing our Services. To the extent permitted under the applicable law, by accepting the Terms of Service, you agree with our privacy practices as described in this Policy. If you cannot agree with this Policy, Terms of Service, or other policies, please do not access or use our Services.
We may modify this Policy at any time and changes may apply to any Personal Information we already hold about you, as well as any new Personal Information collected after the Policy is modified. If we make changes, we will notify you by revising the date at the top of this Policy. We will provide you with advanced notice if we make any material changes to how we collect, use or disclose your Personal Information or that impact your rights under this Policy. If you continue to access or use our Services after receiving the notice of changes, you acknowledge your acceptance of the updated Policy.
In addition, we may provide you with real time disclosures or additional information about the Personal Information handling practices of specific parts of our Services. Such notices may supplement this Policy or provide you with additional choices about how we process your Personal Information.
CONTENTS
Section 1 – Information We Collect Through Your Use of the Services
Section 2 – How We Use Your Information
Section 3 – How We Share Your Information
Section 4 – Your Choices
Section 5 – Third-Party Services
Section 6 – Security
Section 7 – Children’s Privacy
Section 8 – Retention
Section 12 –Contact Information
SECTION 1 – INFORMATION WE COLLECT THROUGH YOUR USE OF THE SERVICES
Personal Information is any information that identifies you or makes you identifiable. We collect different types of Personal Information when you’re accessing or using our Services, including:
1. Information You Provide to Us. In connection with the Services, we may ask you to provide these categories of Personal Information:
· Account Information: Information you provide about yourself to access our Services, including name, email address, phone number, mailing address, and password, so that we may communicate with you and provide you with the Services.
· Scheduling Information: In order to sign up for a Tremble class or to purchase Class Packs or memberships online through our Service, you must provide us with your name, physical address, email address, date of birth, phone number, and Payment Information (described below). If you complete a membership agreement or sign up for a fitness event, we also collect information about any health conditions that could affect your ability to participate in a workout. If you do not provide this information, you may not be able to participate in a Tremble class or event.
· Payment Information: If and when you make an order through our Services (such as to purchase Class Packs or purchasing merchandise), you will need to provide us with a payment card, including billing information such as your billing address, phone number, and name on the payment card. A third-party service provider stores and processes this information securely and only for purposes of marking an order through our Services.
· Voluntary Information: Information you provide to us voluntarily by completing web forms, submitting a job application, signing up for our newsletter, participating in polls, or contributing to blogs, postings, contacting customer service, and other mediums constitutes Voluntary Information.
2. Usage Information Automatically Collected. When you use the Services online or through our mobile app, we automatically collect information about the Services you use and how you use them (“Usage Information”), as described below.
· Service Data: We collect information about your interactions with the Services, such as the pages or other content you view, and other actions you perform while using the Services.
· Log Data: We automatically collect log information when you use the Services. This might include your IP address, access times, hardware and software information, device information, device event information (e.g. crashes, unsuccessful logins, browser type), the web page you’ve viewed or engaged with before or after using the Services, and other relevant information. We collect and monitor this data in order to keep track of the security and privacy of your account.
· Cookies and Similar Tracking Technologies: We may use cookies, embedded scripts and other tracking technologies to collect and store information about your use of our Services. We use these tools to ensure that you receive a personalized experience, to provide you with certain functions on our Services, to keep your account safe, and to improve and optimize our Services.
3. Membership and Studio Usage Information. We will collect Personal Information about how you use and interact with Tremble studios and our online properties, including the studios and times you check in to, workouts you log, classes you book or add to your schedule, and information provided when you purchase or schedule private studio sessions.
4. Information from Our Studio. Cameras are installed at our studios, to monitor building security and assist in crime prevention and detection and to ensure the health and safety of our staff and visitors to our sites. We may collection some Personal Information about you through our camera system, including your image or likeness.
5. Information from Third Parties. From time to time, Tremble may allow you to connect or transfer your information to or from a third-party application or service. For example, you may book Tremble classes through a third-party application such as ClassPass. If you choose to participate, we may collect Personal Information about you from the third party. Once the Personal Information has been transferred to Tremble from a third party, you may or may not be able to rescind or remove the information and should check with the third-party application or service as to your options.
SECTION 2 – HOW WE USE YOUR INFORMATION
Your Personal Information can be used for various purposes, including:
2. To Provide Our Services. When you access or use our Services, we process certain Personal Information about you to be able to provide you with our Services. Some examples of how we process your Personal Information in our Services include, but are not limited to:
o To allow you to view, book, and attend classes at our studios,
o To pay for the Services, and
o To analyze your use and enjoyment of the Services.
o We cannot provide you with our Services without such processing of your Personal Information.
3. To Communicate with You. When you create an account for our Services, you will receive Service-related communications. Our Service-related communications are transactional messages about your account, billing information, your attendance, surveys, support, customer service, discounts you’ve earned, policy changes, or other Service-related notifications. However, service-related communications are necessary for us to continue to provide our Services to you.
4. Marketing Communications. We may also use your Personal Information for marketing, promotional, or sweepstakes related communications and initiatives. You can manage your email preferences and opt out of certain communications, such as by clicking the “unsubscribe” link found within non-transactional communications or by emailing us at the contact information listed at the end of this Policy
5. To Enforce our Terms, Agreements, or Policies. To maintain a safe, secure, and trusted environment for you when you use the Services, we use your Personal Information to make sure our terms, policies, and agreements with you and any third parties are enforced. We actively monitor, investigate, prevent, and mitigate any suspected or actual prohibited activities on our Services. We are required to process your Personal Information for this purpose to provide our Services.
6. For Research and Development. We want to ensure our Services are continually improving and expanding so that we meet and exceed your needs and expectations. To do so, we may process your Personal Information to improve, optimize, or expand our Services or features of our Services. We do so by processing information about your use of the Services, any information you provide to us, and by measuring, tracking, and analyzing trends and usage in connection to your use of our Services.
7. To Comply with Applicable Laws. We may be required to process your Personal Information under certain laws and regulations, such as tax laws. We will also process any and all information to law enforcement agencies or others if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal or regulatory process (such as a judicial proceeding, court order, or government inquiry) or obligations that we may owe pursuant to ethical and other professional rules, laws, and regulations; (b) enforce the Tremble Terms of Service and other policies; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Tremble, its employees, its users, its clients, and the public. We cannot provide the Services to you without such processing.
SECTION 3 – HOW WE SHARE YOUR INFORMATION
We may share your Personal Information as follows:
1. Third-Party Service Providers. We may use third parties to perform certain services on our behalf in connection with the Services such as:
· to process and store data, including your Personal Information;
· to track, analyze, and modify our Services;
· for marketing, advertising, and distribution;
· to assist us in providing you with customer support; and
· to support our IT and security efforts.
2. Among Tremble Companies. Since Tremble is a regional brand operating in different parts of the state, we transfer Personal Information between Tremble studios, offices, affiliates, and departments.
3. Merger, Bankruptcy, or Corporate Reorganization. We may disclose and transfer your Personal Information to a subsequent owner, co-owner, or operator of Tremble or the Services, or in connection with a merger, consolidation, restructuring, the sale of substantially all of our interests and/or assets (i.e., a bankruptcy proceeding), or other corporate change. We will notify you with any choices you may have regarding your Personal Information when we are engaged in a merger, bankruptcy, or corporate reorganization.
4. Legal Obligations and Safety. We may share your Personal Information if it is reasonably necessary to:
· Comply with a valid legal process (e.g., subpoenas, warrants, court orders, etc.);
· Comply with requests or investigations by public authorities;
· Comply with applicable laws or regulations;
· Enforce or apply the Tremble policies or policies of our business partners;
· Protect the security or integrity of the Services; or
· Protect the rights, property, or safety of Tremble, our employees or users, partners and affiliates, or other natural persons.
5. For Any Other Purpose, with Your Consent. We may share your Personal Information on your behalf or at your request. We will only do so with your specific consent. If you provide your consent to share your information, you may withdraw your consent at any time. Withdrawing your consent will not undo or reverse the lawfulness of any previous processing, and in some cases Personal Information may not be retrieved once shared. Contact us at sayhello@makeittremble.com if you would like to withdraw your consent.
SECTION 4 – YOUR CHOICES
1. Your Account. You may access your Tremble Account Information by going to the “Your Account” page. You can edit your Account Information as necessary, such as your email address, name, phone number, and more. When you update your Account Information, we may keep a copy of your previous account details for our records and to prevent fraud or other activities that violate our terms, policies and agreements. However, if you do not provide us with some of your Personal Information, such as your name or email, we will no longer be able to provide you with access to our Services.
2. Self-Reported and Voluntary Information. You may choose not to provide us with some of your Personal Information. For example, you are not required to complete any survey we send to you.
3. Communication Preferences. If you do not want to receive emails from us, please adjust your communication preferences or click the unsubscribe link within the email you received from us. You will not be able to unsubscribe from Service-related communications as they are necessary for us to continue offering you the Services.
4. Account Deletion. At any time, you can delete our App from your mobile device. Deleting our App does not delete your account or the related Personal Information. If you wish to delete your account completely, please email us at sayhello@makittremble.com. Please note that Tremble’s deletion of your Personal Information is subject to limitations, including any applicable legal retention requirements.
5. Cookies Preferences. You can exercise your preferences in relation to cookies served on our Services by adjusting your browser settings which provide you with the option to refuse or remove some or all browser cookies.
· First-Party Cookies. You can use the browser with which you are viewing our Services to enable, disable or delete cookies. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Please note, if you set your browser to disable cookies, you may not be able to access secure areas of the Services. Also, if you disable cookies other parts of the Services may not work properly. You can find more information about how to change your browser cookie settings at http://www.allaboutcookies.org.
· Third-Party Cookies. To opt-out of third-party advertising networks and similar entities that use advertising cookies, please visit the Digital Advertising Alliance’s self-regulatory opt-out tool at http://www.aboutads.info/choices or the Network Advertising Initiative’s opt-out tool at https://optout.networkadvertising.org/?c=1. Once you click the link you may choose to opt-out of such advertising from all participating advertising companies or only advertising provided by specific advertising entities. For more information about third-party advertising networks and similar entities that use these technologies, please see http://www.aboutads.info/consumers.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. In addition, most web browsers provide help pages relating to setting cookie preferences. More information may be found for the following browsers here:
· Opera
SECTION 5 – THIRD-PARTY SERVICES
You may find links to other websites, third party applications, and widgets on our Services that we do not own or control. When you click on links in our Service, they may direct you away from our Website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Once you leave our Service or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
SECTION 6 – SECURITY
To protect your Personal Information, we take reasonable precautions and follow industry standard practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
You should be aware that, unfortunately, no system can be 100% secure. There will always be a risk that your Personal Information gets compromised. We also depend on you to keep your Account Information secure by keeping your password confidential and taking precautions to keep others from accessing your account. Please notify us immediately at sayhello@makeittremble.com if you become aware of any unauthorized access to or use of your account.
SECTION 7 – CHILDREN’S PRIVACY
By using this site, you represent that you are at least the age of majority in your jurisdiction of residence, or that you are the age of majority in your jurisdiction of residence and you have given us your consent to allow any of your minor dependents to use this site. Please contact us if you believe we have collected Personal Information about a child without consent from their parent or guardian so we can take action to prevent such access and to delete their Personal Information from our Services.
SECTION 8 – RETENTION
We generally retain your Personal Information as long as necessary to fulfill the purposes of collection, including for the purposes of satisfying any legal, accounting, or reporting obligations or to resolve disputes. Otherwise we will try to delete your Personal Information upon your request or when we no longer need it for the purposes it was originally collected. We will not delete any Personal Information that also relates to other individuals, unless such other individuals also wish to delete their Personal Information at the same time.
SECTION 9 – CONTACT INFORMATION
If you have question about this Privacy Policy, please contact our Privacy Compliance Administrator at sayhello@makeittremble.com, or by mail at:
United States of AmericaTremble
4203 Ponce De Leon Suite 100
Coral Gables, FL 33146