How do I buy and book into classes?

You can purchase and book into classes online.  Simply click on schedules, select the studio of choice, create an online profile, purchase a package, and book into a class.  You can only book into classes if you have purchased a class or a package – we do not ‘hold’ any machines. We recommend booking early and often as classes do sell out!

Are classes transferrable between different tremble Locations?

Classes in Miami can be shared in Miami, unless otherwise stated in the terms of the offer. Classes may not be shared between Miami and NYC or any other territory in the US.

What if I can't come to class and I have already been confirmed? Will I be charged?

TREMBLE operates on a strict 12-hour cancelation policy. Yes, even if it is your first time! Our classes are small in size and it impacts other clients and instructors if you late cancel or no show. The same rules apply if you are making a change to your class time. You must cancel at least 12 hours prior to class start or you will lose your class credit. If you have an unlimited membership, we will charge a $25 late charge every time you cancel or reschedule a class without giving the proper 12-hour notice. There are no exceptions, so please do not ask! 

How do I cancel a class?

You must sign into your account to make any cancellations or changes. Phone calls and emails are not an acceptable form of canceling.  Also please do not sign up for a class at one time and show up at another. You will be charged for both if you did not cancel in time. 

Will my spot be given away if I am late to class?

Yes. If you do not arrive by the time the class is scheduled to start, so for example, 930am for a 930am class, your space may be given to someone who is waiting. There is NO grace period, as our class sizes are small and we give top priority to the clients who have arrived in studio, on time.

What is the Waitlist and how does it work?

•   If a class you’d like to take is full, we highly recommend adding yourself to the waitlist. 

•   In order to do so, you must purchase a class or package. Don’t fret, if you do not get booked into the class, your account will not be deducted.

•   If a machine becomes available, you will be automatically added to the class and you will also receive an email confirmation. 

•   All classes have a 12-hour cancellation notice. This means that if you're added to a class from the waitlist at the last minute, please be aware the 12-hour cancellation window still applies. 

•   The waitlist closes 8 hours prior to class start time.

•   If you are no able to take class, you will need to remove yourself from the waitlist 12 hours in advance of the class. If you are added to the class and fail to remove yourself in time, you will lose the class credit.

To check waitlist status: Log into your account, go to “My Info”, and click on “My Schedule”. If you are added to the class it will show “Waitlist Confirmed.” If you are no longer able to take class, be sure to remove yourself.

How do the 30 day passes work?

30 days passes are a great way to customize your fitness routine. You can choose between 4 and 8 class passes. These 30 day passes do not roll over month to month AND you are not charged automatically, you simply opt in and buy as you please. This way you can travel, entertain, and keep up with your busy lifestyle without sacrificing your time, money, or TREMBLE classes! Price per class is as follows: $29 for 4 classes and $27 for 8 classes.

Can I take a TREMBLE class if I’m pregnant?

The professional medical opinion is that it is inadvisable to try a new workout while pregnant, especially one that is as core intensive as TREMBLE. If, however, you have been a regular client, you may book private sessions during your pregnancy or contact us at privates@makeittremble.com. Please consult with your doctor before changing your exercise regimen.

Are my purchases refundable or transferable?

All purchases are final, and are not transferrable. Please read our Terms and Conditions carefully.

Can I bring my children to class if they sit quietly while I work out?

Children and pets are not allowed in the studio.  It is unsafe, and a distraction for other clients and for you! Carve out those 50 minutes for yourself.

I left belongings at a studio:

TREMBLE does not operate a lost and found and cannot be responsible for personal belongings. Please make sure to take everything with you after class!